Some kind words from happy customers.

I just wanted to record my thanks to the Westall's team for coming to our rescue last week.

Sadly our boiler failed Graham's annual service last Monday, both Graham and Ian beforehand have nursed along for a few years now. (I can't complain as it has lasted 33 years following installation in 1986 by Colin Armstrong.)

Bob came along to quote for a new replacement boiler and he obviously worked late into the night to complete the estimate, which I accepted and paid my deposit early on Tuesday morning.

I must make special mention of Graham who installed the new boiler, his work ethic and professionalism is fantastic. In fact all of the Westall's team who at some point attended and supported Graham were a real credit to the business.

The urgency was that my son's wedding was last weekend and we had family arriving to stay with us. Thankfully due to your great team's efforts my 2 year old grandson and my 90 year old mother in law had some heating in the house over the weekend.

I would be grateful if you please will please pass on our thanks to all the Westall's team who worked on installing our new boiler. My thanks again



In my working life I have carried out many building and shopfitting contracts in the UK, I am therefore well qualified to recognise whether a plumber is good or not so good.

Your plumber (Mel) started and finished work on time, was methodical throughout, and left a clean and tidy site. I have no hesitation in saying that he was professional in every sense of the word, matching the supporting staff at Westalls.

My thanks for an excellent service.


Bardon Mill

We woke up to find that the hot water system had failed. We were able to get an engineer the same day at a time to suit us. Graham managed to fit us in as last appointment. It wasn't possible to finish the job that evening but Graham returned first thing the following day to fit a new pump. Great job, no mess, kept us informed all the way. Well done.



We thought we were just having our annual boiler service and all would be OK but the new engineer, Graham spotted a very serious problem that needed resolving urgently. He explained it very clearly, sourced the part and fitted it very quickly so now we have hot water again and my son no longer has an excuse not to shower! Thank you for your quick, efficient work in getting it organised and to Graham for a very thorough and clean job. We have used Westalls for years now and have always been impressed with your service.



We moved to Newcastle over six years ago and on and off we have had problems with our Megaflow Heatrae Sadia cylinder. Westalls came warmly recommended. It was refreshing to have Neil Livingstone turn up and recognise the problem instantly. It required a 2nd visit to correct a faulty initial installation. It is good to feel confident that one is in the hands of a professional who does know what he is talking about. Thank you!


Newcastle upon Tyne

I'd like to say a big thank you to Graham for coming out to check our gas supply for us. The heating and hot water went off and I was unable to figure out why. We live at the top of a very rough track and the conditions were poor when he came out, he couldn't get his van up to us as it was so icy so he left it at the bottom and walked up to sort the issue for me. I have a baby and young child so am so grateful he went the extra mile to ensure I had heating! I can't fault Westalls at all, Graham was here within an hour of me contacting them. I will definitely be using your services again in the future! Thank you



I would just like to say thanks to Graham for sorting out our boiler problem quickly and efficiently. I was fantastic to get our heating back on in the middle of this snowstorm. Thanks again



I would just like to say thank you for your services, your employees are always prompt and professional. I have needed quick repairs to my business properties and you have always been very helpful it means a lot, I would not hesitate to recommend your company. Thanks to all!



Thanks very much for the swift and professional response from everyone we met at Westalls last week, made a huge difference and kept a 98 year old lady very happy that she wouldn’t have to leave home while it was all fixed.


Riding Mill

J P Westall have done several jobs for us recently - supplying and fitting a new gas fire, also servicing and repairing our gas boiler - and on each occasion we have been really pleased with the quality of workmanship, punctuality and efficiency. We thoroughly recommend them.



Westalls are the cleanest, tidiest tradespeople we have ever had in the house. Over the years they have done several quite big and potentially messy central heating and cooker jobs for us and, apart from the fact that everything works perfectly after they've gone, you would never know they had been in the house at all!



Well done all of you involved in servicing my oil-fired boiler, especially Robert, Gavin & Sam. They were all smiling and naturally polite and solved problems I had been seeking advice on for the last few years.

Well done and thank you. Please come again and be my chosen plumbers and heating engineers.

Best wishes and thanks to all,



We were delighted with the service we received when our boiler was serviced. Thank you.



Thank you again for your kind attention. As normal, I found your service prompt, efficient and courteous.



Just had my oil fired boiler serviced. Excellent job well done and many thanks



I would like to thank Westalls for attending the leak so promptly. Neil traced the leak and repaired it efficiently.



I just wanted to say 'thank you' for arranging the repair to the church heating system so quickly. I also wanted to say that I was particularly impressed with Gavin and Kevin. They were quick, efficient, neat and courteous and that means a lot to us.

Many thanks,



A very thorough service of the Aga, carried out efficiently and leaving no aftermath. We are confident we are in safe hands!


I would like to let you know that we were impressed by the hard work and friendly efficiency of the installers. They were scrupulous in tidying up afterwards and helpful in explaining the operation of the boiler.


Simon has been coming to us for over 10 years and is always on time, very amenable and tidy.

Oil burning Aga's have little quirks (normally fuel related) and Simon has always been able to correct any problems that arise, sometimes over the phone


I would like to say how grateful I was to the young man, Bob, who carried out the plumbing part of the work for us. He worked extremely late to ensure that everything was in full working order before he left. A very satisfied customer!



I am happy to provide excellent feedback for the repair and response to our callout in June this year.  Your response was great - someone to answer the phone straight away and  inform us when you could attend. Although you were busy you were able to send someone out to take short term action to limit the damage when water was leaking beneath our bathroom floor.  The person who came out managed to diagnose the problem quickly.


The full repair was done when a plumber could get to us, within 48 hours and the job was done very well, no mess left behind, our toilet had to be moved and re-sited and all the resealing etc. is perfect.  The cost of the repair is very reasonable too.


I would like to take the opportunity to express my gratitude for the prompt service and repair to our oil fired boiler.

we had just moved into the property to dicover the boiler was not working and found ourselves with no hot water.


I was pleased with the promptness with which you were able to send an engineer to the property and their efficiency not only in identifying and repairing the defects but in servicing the boiler at the same time.


In my previous property location I have either struggled to find a suitable engineer or one that could attend the same week and have known engineers attend and perform the repair but then inform me that I would have to book a separate time and date for a service.


It was a refreshing change to actually find tradesmen willing and flexible enough to do the whole job required.


Thank you


Broadpool, Slaley

To all the smashing lads who have worked so hard to get the work done on my house while I was in hospital, THANK YOU SO MUCH! Thanks for clearing up too, you're really worth your weight in gold.


Park Village, National Trust

May I just express my thanks for Westalls professional help, support, quick responses and turnarounds. Steve, who did the installation was superb, both reliable and trustworthy and a credit to your company. I will certainly recommend Westalls in the future. 



Until I retired in 1990, I had been agent to the Allendale Estates for almost 20 years. Over that time I employed Mr Philip Westall to deal with almost all the plumbing work on the estates. As I live outside of your main working area I have used local pumbers since I retired.

I could not get in touch with the plumbers who installed the gas boiler in my flat when i needed them and so returned to old reliable friends to do this job and I am very pleased to tell you that nothing has changed.



We have always been extremely pleased with the level of service we have received from Westalls and find all the engineers very helpful, courteous and friendly. We would have no hesitation in recommending Westalls to others. 

R & PG


You service our central heating boiler and oil fired stove for us and we have always been pleased with the service provided. Many thanks.



I would like to say how grateful I was to the young man, Bob, who carried out the plumbing part of the work for us. He worked extremely late to ensure that everything was in full working order before he left. The joiner too was very obliging and tidied up beautifully. A very satisfied customer!



Many thaks for an excellent job. 



Thank you for your usual prompt and efficient and courteous service.



I have always been very happy with any work done for us by Westall, from boiler servicing to plumbing. I have found your staff to be unfailingly courteous and helpful.



On behalf of our church members, thank you very much indeed for an excellent job done!!!


Stamfordham Church

With reference to our recent boiler service and toilet cistern leak, may we say that your lad who did the work was an extremely pleasant and competant engineer. Perhaps you could pass on our comments to him.



Please thank Ian for a job well done. He battled through grotty weather and had to battle with a swollen door!!


West Woodbridge

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